Case Studies

 

Challenge/Solution:

A major apparel company was faced with the prospect of using traditional instructor-led training to bring their large and geographically dispersed sales force up to speed on the first phase of a new computerized business system. They realized that they did not have the resources to accomplish their short and long-term goals using this approach. They were looking for a better way to support employee performance.

The company decided to explore the feasibility of using an integrated performance support system to train the sales force. In the initial phase, we developed a prototype computer-based training program to test user acceptance of a technology-based training solution. Based on a very favorable reaction to the prototype, we did an analysis and high level design for a full-fledged performance support system to be implemented over a three-year period.

Challenge/Solution:

An international telecommunications company needed to train several thousand technicians to install and maintain a new telephone switch. The company could not afford; however, to make large numbers of machines available for training.

We took advantage of the excellent simulation capability of interactive video to dramatically reduce the time trainees needed to spend practicing with valuable equipment. The course we developed provided the concepts as well as practice opportunities that simulated to a very high degree the tasks of installing and troubleshooting the telephone switch. The result was a significant decrease in lab time needed to certify competency, and far fewer dedicated switches required for training.

 


Challenge/Solution:

A major credit card company was converting from a manual to a computerized lost card reporting system and needed to train hundreds of employees in the U.S. and abroad to use the new system. Although instructor-led training had been used in the past, it became apparent that a more cost-effective approach was needed that could be implemented in a short time frame and could be used to determine mastery of key system functions.

A highly modular computer-based training course was developed to meet the training need. Because the reporting system was resident on an IBM mainframe, the CBT course was also presented on the mainframe. The benefit of this approach was the high level of simulation and the ease of delivery to multiple locations and the ease of managing student data. Training costs were significantly reduced because expenses associated with instructor-led training were dramatically reduced.

Challenge/Solution:

A computer company was converting from one on-line human resources information system to another and needed to train employees in the U.S. and abroad to use the new system.

The relatively small training audience, short time frame and limited training budget reduced the range of potential solutions. A one-day instructor-led course was developed in less than two months from start to finish at a relatively low cost.