Payment Features

Payment Features

 
 
LESSON OVERVIEW SCREEN-WEB-BASED TRAINING COURSE
 
Challenge  
Train hundreds of customer service representatives located throughout the United States, to use a new mission-critical proprietary software application.
   
Solution  
Develop a web-based training course (using a proprietary web-authoring system) accessible to employees on Schwab’s intranet.
   
Benefits  
  • Accessible to users 24/7 from their desktop.
  • Simulates the functionality of the software application with no risk to system integrity.
  • Automatically tracks user responses and exports data allowing management to easily track user progress.