Introducing Moneylink
COURSE INTRODUCTION SCREEN—CBT COURSE
 
Challenge  
Train hundreds of customer service representatives located in service centers across the nation to process transactions using a proprietary money transfer system.
   
Solution  

Develop CBT that simulates the functionality of the application using a combination of instruction, practice, scenarios and testing.
   
Benefits  
  • Eliminates the need for costly and time-consuming instructor-led training
  • Accessible to users 24/7 from their desktop
  • Simulates the functionality of the application without risk to customer financial records
  • Automatically tracks user responses and exports data allowing management to easily track user progress
   
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