Using VISTA

 

 
Challenge  

Train 100s of customer service representatives nation-wide to use a proprietary client tracking and management system.
   
Solution  
Develop an electronic performance support system (EPSS) designed to train users on the application as well as to support them on the job. The EPSS contains CBT, online reference and context-sensitive help.
   
Benefits  
  •  Eliminate the need for costly and time-consuming instructor-led training
  • Increase personnel staffing flexibility and responsiveness through the scalable, anywhere, anytime characteristics of the system
  • Improve the level of customer service and reduce processing errors by requiring demonstration of mastery in a simulated environment
  • Provide users with tools to support on-the-job performance
  • Reduce the per-student cost of training by reducing overall training time
   
back